Wednesday, January 25, 2017

1 year-in: SmartSimple’s Premium Support team deliver 12 months of dedicated care

It doesn't take much to maintain a partnership when things are going well – but will your solutions provider be there to give you the support you need after they hit the ‘go-live’ button?   

Any good company will listen to their clients and be there for them when things get bumpy, or when their needs change over time.

Our clients were giving us feedback that they wanted a dedicated, flexible support service that provided them with one main point of contact. We listened to what our clients were telling us, and in response launched SmartSimple’s Premium Support Services back in January of last year.

So what is Premium Support?

Premium Support Services is designed to meet the unique and immediate needs of our clients around the world, and their communities.

Biggest benefits of the service?

Every client who joins the service is assigned a Dedicated Support Representative, meaning one point of contact for all their support requests. Our team of representatives have an in-depth working knowledge of their client’s specific system and are on standby from 5AM - 9PM EST, alongside a 24/7 critical support line.

As part of the service, clients can also take advantage of monthly calls with Eric Lauer, Director of Customer Experience, to review system functionality and configuration, and discuss any added training that might be of value.

Over the past 12 months, our team of in-house Dedicated Support Representatives have brought the benefits of Premium Support Services to almost 30 SmartSimple clients across the globe.

Madhulika Sharma, Director of Community Support
Madhulika Sharma, Director of Community Support, envisions even more adoption of Premium Support Services:

"Clients sign up to Premium Support Services because their business needs require fast, convenient assistance. We’ve seen overwhelming demand for the service since it launched last January, and just this quarter, 4 more clients are coming on-board. As the number of clients joining Premium Support Services grows, so will our team - it's all part of our commitment to delivering unrivaled client care, without compromise."

Learn more about Premium Support Services here.

Already a client and want to join up? Please speak with your SmartSimple Account Manager.

Tuesday, January 24, 2017

New office space underway at SmartSimple Toronto

It’s been a bustling few weeks at SmartSimple HQ as we’ve been expanding our existing office space to make room for our fast growing teams.

SmartSimple headquarters employs over 70 people working across 6 business units. This rapid level of growth in our headcount over recent months is testament to the fact that we continue to deliver some of the most advanced process solutions available today.

SmartSimple's latest intake of new joiners

With almost half of the 4th floor at 111 Peter Street now to our name, great views of the CN Tower isn’t the only good thing to come from weeks of construction. 

Increasingly, we’re seeing more leading multinationals look to us to deliver process solutions that are fit to manage their unique corporate giving needs. In the past year alone, we’ve taken on some of the most complex process challenges facing global businesses.

These include: advising The Coca-Cola Foundation on a granting solution to manage the 6,000 applications they receive each year globally, and track annual foundation giving worth USD $80 million; working with Blue Cross Blue Shield Minnesota on a corporate giving platform that’s significantly cut administration time, freeing up days’ worth of work.

Cameron McLean, SmartSimple President, comments on the recent expansion saying:

"It’s been a hectic few weeks, but we’re pleased we finally got there. Investing in our people and growing our teams is our way of ensuring we deliver the same personalized, unrivaled client care that we're known for. It's a hallmark of our promise to the clients we serve."

About SmartSimple 

Over 250 clients in more than 192 countries use SmartSimple to create greater efficiencies in their processes - including seven of the Fortune 100, state agencies across seven states and some of the largest federal agencies in the U.S.

To discover more about our vision for the future, read this short interview with Mike & Keith, SmartSimple Co-Founders.

Friday, January 13, 2017

Meet Mike & Keith: Interview with SmartSimple Co-Founders

We sat down with Mike Reid & Keith Yau to talk about where SmartSimple came from and where it's going.

Left-Right: Mike Reid & Keith Yau

1. What does SmartSimple stand for?

SmartSimple is a ‘bootstrap’ business, meaning we don’t take outside investment. Instead, we’ve made our way up in this industry by investing our time and money in our people and our technology. It’s this idea of ‘pulling ourselves up by our bootstraps’ and our belief in what we do that’s got us where we are today. Now 15 years in operation, SmartSimple serves over 250 clients - with client retention at 99%.

As Co-Founders we stand for experience. Having lived and breathed technology for over 30 years (with more than a few gray hairs to show for it), we take comfort in the Irish saying “the old dog for the long road”.

2. What’s your motivation?

Our products improve the quality of people’s lives. As a result of automation, our clients have more time to make important decisions. While others may try to tie clients down, we empower people to get what they want out of our platform. That’s what underpins everything we do.

3. SmartSimple serves 7 of the top Fortune 100 – what do clients look for?

Innovation. Empowering their communities through innovation - without associated risk - is a top focus for clients. That’s why they look to long-term stability and compliance with the highest standards in the industry as a guide. We drive innovation by listening to our clients and developing solutions that maximize return for as many of our clients as possible. 

Stability. Clients aren't distracted by the array of pop-up solutions on the market - they want a process solutions expert that’s in it for the long haul. They share our belief in a clean balance sheet and recognize our authenticity as a business. SmartSimple is 100% owned and operated by us as Co-Founders; we don’t have outside influencers looking over our shoulder - that counts for a lot. Our priority is our clients’ success.

Compliance. Top-tier corporations expect nothing but the highest standards in business protection. Accreditations like SOC 2 (most recognized security standard in the cloud), and others set the bar high, underscoring the investment we’ve made to keep our clients’ data safe. It’s this commitment to security that all our clients can be assured of.

4. What sets SmartSimple apart?

Organizations come to us for the technology and stay for the relationship. We take care of our clients and we’re here for them when things get tough or their needs change over time. It’s this trust and integrity that’s testament to the dedication of our people.

5. What’s to come?

We’re on the cusp of a time of change - it’s a generational shift to the cloud and we’ve been in the cloud long enough to know our way around it. Being ready for it, through developing our people and advancing our technology is what will distinguish SmartSimple as the standard against which all other business process solutions are measured.

Interested in finding out more? Discover what we do and how we do it here.