At SmartSimple, a good number of new features and enhancements we introduce every upgrade come directly from requests, recommendations and suggestions from our clients. Through our user community, clients provide crucial feedback on how the system works and what would make it work even better.
So when several of our clients indicated they were interested in an enhanced support offering, we put our heads together to come up with a service that was proactive while still being responsive to immediate calls for assistance.
Introducing Premium Support Services
Premium Support Services is designed to offer a more personalized support experience. Clients are provided with a dedicated SmartSimple representative to act as their main point of contact for all support related issues. This adds an additional level of accountability, and provides clients with the peace-of-mind that they have a dedicated resource who is familiar with their specific needs and challenges.
Who should use Premium Support Services?
Premium Support Services has been designed specifically to meet the needs of clients who don’t have an internal IT team or regularly require changes to their system involving hands-on assistance from SmartSimple.
What’s included with Premium Support Services?
- A named Dedicated Support Representative (DSR) specially trained and intimately acquainted with your system.
- Regular meetings and on-demand access to our Director of Customer Experience.
- Up to four hours of configuration services per request.
- Up to three hours of training per quarter.
What if I have more questions? How do I sign up?
Contact your SmartSimple Account Manager with any questions you may have. They can also help enroll you in Premium Support Services and get you on your way to a more personalized SmartSimple experience. You can also visit the Premium Support Services page on our website for more information.