Posts

Showing posts from January, 2015

January 2015 Upgrade Features

Image
SmartSimple is getting the year off to an exciting start with our first round of upgrade features. These latest enhancements will be accessible to our SaaS clients as of Friday, January 30, 2015.
Enhanced Arcadia Interface We’ve made several changes to the Arcadia interface this time around, streamlining your experience with SmartSimple. Full details will be covered during our upgrade webinar, on our Wiki and in our upgrade video.
Enhanced Recurring Event Updates in the SmartSimple Calendar We’ve enhanced your SmartSimple calendar, offering more options for updating recurring events. Quickly and easily add a new attendee, change a meeting location or time, or update a dial-in number. 
Adjustable List View Column Widths This enhancement enables users to go to any list view and adjust the width of any column.
Enhanced Duplicate Check for Additional Fields We’ve enhanced the duplicate checking feature so you now have even more options to look for duplicate information in your system.
New St…

Working Smarter, Working Simpler – Changes to the SmartSimple Wiki

Image
The SmartSimple Wiki is the place to go to learn how to work with SmartSimple. We post information on how to configure your system, training and upgrade videos, and other helpful stuff.
We’ve had feedback from our clients saying that the Wiki is great if you’re a System Administrator, but for other users, such as Grants Administrators and Claims Managers, there was definitely some room for improvement.
We’ve taken your comments to heart, and made some changes we hope will improve your experience.
The first thing you’ll notice is we’ve updated the main page. Now it’s much more clear what each section contains and how to get to the information you need.
One other thing you’ll notice is we’ve created a new category we simply call Why.
The Why category is geared specifically to the user who is looking to understand not just what features are available, but why they’re important.
Why category articles are short pieces explaining the significance of features like Email Anything, Notes and M…

Coming from SmartSimple in 2015…

Now that everyone is back from holidays and getting into the swing of a shiny new year, the SmartSimple team wanted to give you a quick overview of some of our plans for 2015.
First off, we’re putting a stronger focus on customer satisfaction.  By actively reaching out to our clients to gain insight, input and ideas, we will become more responsive to your needs, providing features, improvements and services to ensure you have the tools you need to streamline your processes.
We’ll also be introducing some new products and an improved customer care package, so be sure to check our website, our blog and upcoming newsletters for updates and information.
You’ll see us at a variety of upcoming conferences, giving us the chance so to spend more time meeting face-to-face with our clients and members of the communities we help serve.
In 2015, look for us at the Florida Philanthropic Network (FPN) in Orlando, The Association of Corporate Contributions Professionals (ACCP) in Nashville, the Grants…

A New Year Brings A Little More Care!

Happy New Year! We hope your holiday season was enjoyable, and you’re ready to dive into 2015!

We’ve been working on some exciting enhancements to our customer care process, and we’re pleased to announce some structural improvements, ensuring we’re offering the best possible service to you and your community.

Effective January 1, 2015, the following changes have taken place at SmartSimple:

Sarah Harris, Director of Client Support and Operations, is transitioning into a leadership position with our Support Team. She will be responsible for the day to day operations of the SmartSimple community through our Help Desk. You can contact Sarah at sharris@smartsimple.com or 416-591-1668 x105 with any questions or concerns.

We’ve also introduced a new role, which will take our customer care experience to the next level. Eric Lauer is now our Director of Customer Experience, and his mandate is to ensure your overall satisfaction as a SmartSimple client. You can contact Eric at elauer@smartsimpl…