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Showing posts from April, 2013

SmartSimple Community Conference: Case Management Summary

The SmartSimple Community Conference blog series summarizes the presentations given during the April 17th event. Keep checking back for more summaries, plus downloadable links to presentations! 

SmartSimple Business Analyst Brian Lai and Project Manager Madhulika Sharma's presentation, Case Management, gave our Community Conference attendees a comprehensive overview of our IME360°, Insurer360° and CMS360° systems.

Insurer360° allows insurer access to the Ontario Referral Network, which consists of over 80 independent medical examiners, hospitals and treatment centers. 500,000+ cases are available from these third parties, including 3.5 million medical documents and 150,000+ HCAI submissions per year.

The insurance adjuster portal was discussed next. All claim information is available upfront in the adjuster’s workbench, including current claims, report tools, an issue tracker, new claim creation and more.

Beyond Insurer360°, Brian and Madhulika explored how SmartSimple's CMS36…

SmartSimple Community Conference: FBA Smart Reports Summary

The SmartSimple Community Conference blog series summarizes the presentations given during the April 17th event. Keep checking back for more summaries, plus downloadable links to presentations!

During our Community Conference session titled SmartSimple Technical Discussion, Eric Babin of Firth Babin & Associates (FBA) presented FBA Smart Reports.

An authorized development partner of SmartSimple, FBA specializes in system integration and SmartSimple implementations.

FBA offers a service called Smart Reports, which is a browser-based reporting platform. This is offered as a SaaS model, meaning implementation is quick. Since Smart Reports run on trusted SmartSimple infrastructure, your data is safe.

Smart Reports utilizes a user interface that's intuitive and allows for the quick creation of new reports. FBA discussed how this service was geared toward general (or non-technical) users, due to its interface eliminating unnecessary technical details from view.

It is geared toward g…

SmartSimple Community Conference: Tools to Communicate Summary

The SmartSimple Community Conference blog series summarizes the presentations given during the April 17th event. Keep checking back for more summaries, plus downloadable links to presentations!

Senior Relationship Manager Brad Robertson took part in our Community Conference to present Tools to Communicate with Your Community. The purpose of this presentation was to offer our clients an overview of the communication tools within their SmartSimple system.
The tools discussed were as follows (click the links to view their respective Wiki pages):
SmartSimple EmailQuick MessagePin Board Discussion GroupsEmail BroadcastOutlook Email Plug-inWeb Form Workflow Email All of these features are already available in your SmartSimple system. They serve to aide the internal communication processes of your business or organization.



SmartSimple Communication Tools from SmartSimpleSoftware To download, please visit our SlideShare page.

Do you have any questions about SmartSimple and the communication t…

SmartSimple's Best Practices and Lessons Learnt on... the Grant Application Process

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We know that every organization is unique.

Based on years of feedback, we have learned several valuable lessons on how to create and maintain grants and research management solutions that are truly authentic to the needs of our clients.
We're publishing a series of blog posts to share these best practices and give you a better understanding of how your SmartSimple system works. This week, we're taking a look at the grant application process.

SmartSimple's Best Practices and Lessons Learnt on... the Online Grant Application Process

1. Use of a strong applicant profile greatly simplifies the information-gathering needs around a specific grant application.
It also greatly reduces the need for duplicate data entry. For instance, allowing the applicant to store all of their contact and organization information in the system means that their eligibility can be determined right away. Going forward, the only information entered relates directly to the actual application.


2. Always …

SmartSimple Climbs the C.N. Tower

SmartSimple is excited to announce that we will be participating in the 23rd Annual CN Tower Climb! On April 25, 2013 our intrepid team will be climbing all 1776 steps from top to bottom in support of the World Wildlife Fund (WWF).

The WWF works toward protecting endangered species and preserving the environment for future generations.

Visit our two team pages to show your support and donate today:

SmartSimpletons – Ladies Team (Ethel Nanes, Yanyan Zhang, Lorena Ruiz, Zohra Sheikh)SmartSimpletons – Men’s Team (Eric Lauer, Mark Bridger, Sartaj Gill, Steven Imbaquingo)
Visit WWF to learn more about the CN Tower Challenge.

For more information on SmartSimple, check out our website. Stay updated on all our events by reading our online Event Calendar.

SmartSimple Community Conference: A Summary Series

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On April 17, SmartSimple hosted our very first Community Conference at Victoria College! It was a great success, with lots of fantastic conversations and feedback from clients, partners and SmartSimple friends alike.

In the coming week, we’ll post individual session summaries and recap all topics covered. The sessions were as follows:

Opening AddressGet the Most out of SmartSimple with the Support TeamNext Generation InterfacesCase Management - Managing More Lines of Business with SmartSimpleSmartSimple Technical DiscussionFBA Presents Smart ReportsGuest Speaker - Willie HandlerGrants and Research Management Discussion
Additionally, all presentations will be made available via our SlideShare account for public viewing. Keep checking our blog for more updates!

Check below the cut for pictures of our event setup, sessions in progress, the SmartSimple staff and more.


Firth Babin & Associates to Present FBA Smart Reports at Community Conference

Development partner Firth Babin & Associates (FBA) will be contributing a presentation on their FBA Smart Reports solution during our  Community Conference on April 17.
FBA Smart Reports allow for the quick creation of new reports within your SmartSimple System and provide an interface that’s easy for the end-user to navigate.
Firth Babin & Associates will be presenting this feature-rich solution to all interested parties during the Technical Session (1:30 – 2:30 pm)of the Community Conference agenda.
Read more about FBA and our partnership with them on their website.

Questions? Find out more about our Community Conference by contacting us at info@smartsimple.com, calling us at 1-866-239-0991 or visiting our main site.

Fraud Tools for Claims Adjusters Part 2 by Willie Handler (Guest Post)

Fraud Tools for Claims Adjusters - Part 2 by Willie Handler, Willie Handler and Associates

The state of the Ontario auto insurance product prior to September, 2010 was frightening. Accident benefits costs increased by over 100% in just a 4-year period. These cost increases have translated into higher premiums for consumers.
Many of those involved in the Ontario market believe that fraudulent activity have been on the rise during this period. Much of the evidence is anecdotal but the rapid increase in claim costs could not be ignored.  The situation was particularly acute in the Greater Toronto Area.

Following the 2010 auto insurance reforms, the Ontario government continued to work on anti-fraud initiatives. One of the more significant initiatives was the establishment of the Automobile Insurance Anti-Fraud Task Force in July 2011. The Task Force’s final report and recommendations were submitted to the government in November 2012 and implementation on those recommendations has begun.

SmartSimple in New York City - Interview with Cameron McLean

To celebrate the opening of our New York City office, SmartSimple is publishing a series of interviews with our staff to find out more about this exciting new move (and new city)!

For our last installment of SmartSimple in New York City, we spoke to Cameron McLean, the newly appointed President of SmartSimple Ltd. and the head of our Manhattan office. Cameron discusses his new position, acclimating to New York, and SmartSimple's plans going forward.


Congratulations on your new title as President of SmartSimple Ltd. How have you been acclimating to your new role within SmartSimple?

I am really looking forward to the opportunity and challenges that lie ahead with the role. One of the key philosophies of SmartSimple as a company, which is reflected in the SmartSimple platform, is the desire to develop strong communities. A huge amount of the company's growth in the last 12 to 18 months has been in the U.S. market, so setting up the New York office is one of the key pillars in our …

Fraud Tools for Claims Adjusters - Part 1 by Willie Handler (Guest Post)

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Willie Handler will be a guest speaker for ourSmartSimple Community Conference on April 17th, where he will present a session on claims management. 
Handler is an Ontario automotive insurance expert and the operator of Willie Handler and Associates, a consulting practice.

Fraud Tools for Claims Adjusters – Part 1 by Willie Handler, Willie Handler and Associates

The state of the Ontario auto insurance product prior to September, 2010 was frightening. Accident benefits costs increased by over 100% in just a 4-year period (Exhibit 1).

During the same period, assessment costs had increased by 250%, housekeeping costs had increased by 195% and medical costs by 120% according to data published by the General Insurance Statistical Agency (GISA).  These cost increases have translated into higher premiums for consumers.

Many of those involved in the Ontario market believe that fraudulent activity has been on the rise during this period. Much of the evidence is anecdotal but the rapid increase i…