Monday, March 25, 2013

Registration for the SmartSimple Community Conference Closes April 1

SmartSimple is holding a Community Conference for all partners, clients, associates and interested parties. Several informative and open discussions will take place regarding new and upcoming SmartSimple features, management sessions for all markets, and technical presentations.

If you haven't registered for the Community Conference yet, please visit this link. Registration is free and closes after April 1.

We will also be hosting a SmartSimple Support Hot Spot on-location. Our intrepid Support team will be available for 15-minute sessions to answer questions, give tips or listen to your feedback.

Check out our original Community Conference announcement post for more information.

If you have any further questions, contact us by email at info@smartsimple.com, by phone at 1-866-239-0991, or visit our main website.

Friday, March 22, 2013

SmartSimple to Attend COF Annual Conference 2013

Between attending the annual conferences for the Grants Managers Network and The Association of Corporate Contributions Professionals in March, SmartSimple has been busy. Guess what? We're about to get busier.

We're happy to announce that we'll be exhibiting the Council on Foundations (COF) Annual Conference from April 7-9, 2013 in Chicago, Illinois.

The COF’s Annual Conference offers an exciting opportunity to discuss all the hottest issues surrounding philanthropy, sustainable impact, and corporate giving. Through hosted sessions, you'll be able to collaborate with industry peers and veterans alike regarding these pressing topics.

SmartSimple will be showcasing GMS360°, our intuitive grants management software solution. Drop by our booth to find out how SmartSimple will benefit your organization, or email sales@smartsimple.com to schedule a one-on-one session.

To learn more about GMS360°, please visit our website.

Visit the Council on Foundation's website for more information on their annual conference.

Thursday, March 21, 2013

SmartSimple in New York City - Interview with Arthur Lathrop

To celebrate the opening of our New York City office, SmartSimple is publishing a series of interviews with our staff to find out more about this exciting new move (and new city)!

As an integral part of our Technical Community Support team, Arthur Lathrop lends his expertise and commitment to our expansion in New York City. This week, we've spoken to him about his move and the business advantages of our new office location.

First of all, how was the move from Toronto to New York? We hope it went smoothly. 

It did. We have a cozy little office on the cusp of the Flatiron and Chelsea districts of Manhattan, smack dab in the middle of “Silicon Alley”. The adjustment was basically seamless, thanks to the awesome teamwork skills of our Toronto colleagues. We’ve been able to connect with our colleagues in Toronto and Ireland on a daily basis through regular VoIP calls and, of course, using SmartSimple to keep track of our daily tasks and what our coworkers are up to.

What’s the advantage of having a New York office, given that, as an Internet company, we are connected to our clients globally over the ’net, anyway? 

The motivation was basically to make ourselves more available to our U.S. clients. At SmartSimple’s support desk, we’ve always prided ourselves in making a connection with our clients when we are providing technical support, and not just reading from a script like other call centers.

That’s the motivation behind our job titles: Technical Community Support. We want to help build a vibrant community of SmartSimple administrators and work with our clients to enable them to use the system to its fullest. 

We’ve always been available by phone, email, and over the net; but having an office in New York will make visiting American clients on-site so much easier. I think this move shows that we are committed to establishing a presence in the U.S. market, and also that we are committed to putting a human face on software support.

How do you think the business culture in New York differs from that in Toronto? 

New York is an extremely service-oriented city. With so much competition for goods and services, you have to make a reputation for yourself early on as the best at client satisfaction. And we know we can deliver.

With the assistance of an amazing and growing group of talented support professionals in Toronto, we are confident we can provide our clients with the technical expertise they need to administer their SmartSimple systems.

You’ve been to New York before - are you familiar with the area surrounding our new office? 

There’s so much to explore and discover in this city of cities. But for right now, it’s a short power walk from SmartSimple HQ to The Strand bookstore and Forbidden Planet.


Want to know more about SmartSimple and our New York City office? Visit our main site or email info@smartsimple.com to get in touch with us.

Keep checking our blog for the next interview installment of SmartSimple in New York City!

Monday, March 18, 2013

SmartSimple in New York City - Interview with Michael Reid

To celebrate the opening of our New York City office, SmartSimple is publishing a series of interviews with our staff to find out more about this exciting new move (and new city)!

This week, we've spoken to SmartSimple Co-Founder and Chief Operating Officer Michael Reid about SmartSimple's new location and how it ties into our plans for the future.

Chief Operating Officer Michael Reid (left) with Chief Technical Officer Keith Yau.
What made you decide to expand SmartSimple into New York City? 

With an increasing number of customers in the United States, it's most appropriate that we establish an office in the financial and cultural capital of the country. It was also important that our new office have local staff with a full understanding of the environment.

How does our New York office fit into SmartSimple’s strategy for success and growth in 2013? 

Becoming a small global company has always been a goal of ours, and with the addition of a U.S. office we're that much closer to achieving it. With today’s technology, it’s possible for smaller companies such as ours to “go global” and provide clients with excellent service, exceptional value and agile solutions in ways that were not possible in the past.

Will SmartSimple need to alter our business approach in any way to adapt to New York? 

Only time will tell, but we are always expecting change. No doubt we will learn many new things along the way. But, then again, that’s what growth is all about.

Does SmartSimple have any plans to open more offices internationally? 

Yes, we still have a huge gap in Asia. We would really like to fill this gap over the next two years by opening an operation in Singapore.


Want to know more about SmartSimple and our New York City office? Visit our main site or email info@smartsimple.com to get in touch with us.

Keep checking our blog for the next interview installment of SmartSimple in New York City!

Friday, March 15, 2013

SmartSimple in New York City - An Interview Series

Did you hear? SmartSimple is officially live in New York City!

To celebrate the opening of our first American office, we’ve conducted a few interviews with SmartSimple staff to gather their thoughts about our new move.

For our first installment, we spoke with SmartSimple's Resource Coordinator, Sarah Harris, about the decisions that went into selecting our new location, as well as her favourite spots around the neighbourhood.

Our new office is located in New York City’s Chelsea district – what made this location desirable? 

We scouted with the intent to be in Midtown, originally, so I scheduled Chelsea for a comparison of neighborhoods. I was immediately drawn to the (business) casual atmosphere in the executive parts of the area, as well as the hip artsy contemporary nature of Chelsea. Being the “tech hub of Manhattan”, it seemed to fit perfectly with our corporate identity.

It’s close to Penn Station, making it easy to get to and from airports. Our location is squared by subway stations with access to all train lines and PATH. Commute friendly! About the office - I love the character of the exposed brick and the amount of light that pours in during late mornings. I think it’s rare to get that much light in the NYC building congestion, especially on a lower floor.

How do you think SmartSimple will fit into the business atmosphere of Manhattan?

This side of Manhattan is becoming host to many tech companies and start-ups, so we’re definitely contributing. Chelsea is gathering a lot of attention and rapidly expanding with business due to the High Line’s expansion. It’s a good place to be. Manhattan has this feeling of ambition and success. We want to carry the same attitude towards our business too. And as the OfficeLinks website says: It's also right where the action is; where new ideas and new ways of doing business are the norm.

You’ve visited the area quite frequently before we moved in, what were some of your favourite neighbourhood spots (cafes, restaurants, places for people-watching, etc.)? 

I am a HUGE semi-vegan foodie so here is my list:

1. The City Bakery at 18th St. and 5th Ave. – It’s around the corner from the office and is primarily known for their café and homemade marshmallows. However, they have an excellent juice bar run by BirdBath Neighborhood Green Bakery. I highly recommend the green juice. Bonus tip: BirdBath is running a pop up veggie/vegan sandwich shop in Books of Wonder, which is across the street.

2. Terri at 60 West 23rd St. – This is another excellent vegan sandwich/salad/juice shop. They also have gluten-free options. Their faux chicken Caesar was almost as good as the real thing.

3. Eataly at 200 5th Ave. - Eataly has several restaurants (Italian) inside, but is also an emporium of food and offers a cooking school. It’s one of those stores that foodies can get lost in. Don’t go in hungry.


My NYC happy places:

1. Bryant Park at Christmas - First of all, the Christmas market is great gift shopping. More importantly, you can find me in the evening sitting with a hot apple cider and a macaroon watching the skaters in front of the big Christmas tree. There’s something about watching the Zamboni resurface the ice in methodic circles that is super relaxing.

2. NY Public Library and Grand Central Station – Just go in the lobby and look up. I love the architecture in both places.

3. ABC Carpet and Home at Broadway and 19th – Although it’s not reasonably priced in this store, it feels like a wonder emporium of home décor, jewelry, tableware, etc. You can spend eons in the main floor and forget there is another 6 floors to see.

4. Strala Yoga in 632 Broadway – Tara Stiles is an up and coming yoga teacher. She is a former model turned rebel yogi. Love her studio.

Want to know more about SmartSimple and our New York City office? Visit our main site or email info@smartsimple.com to get in touch with us.

Keep checking our blog for the next interview installment of SmartSimple in New York City!

Tuesday, March 12, 2013

Registration Now Open for the SmartSimple Community Conference

SmartSimple is excited to announce that we'll be hosting our first Community Conference for all clients, partners, associates and interested parties. This event will be held on April 17th, 2013 at Victoria College, 91 Charles West Street.

We will be conducting several informative sessions and open discussions from 9:30 AM - 4 PM. Attendees will be given the opportunity to network and collaborate with their industry peers as well as the SmartSimple team. For a full agenda of the day, download this PDF.

To register, please visit this link. All sessions are first come, first served.

The last official day to register is April 1, 2013. Remember to bring a business card, as prizes and raffles will be drawn for all attendees!

Questions? Find out more about our Community Conference by contacting us at info@smartsimple.com or 1-866-239-0991.