Wednesday, June 15, 2011

Explaining SaaS for Enterprise: The difference between friending your BFF and your Mom

As was mentioned last installment, one of the primary benefits of adopting SaaS for enterprise involves the ability to connect from any device that can access the internet. On Facebook this means that you can stay connected to someone you met on vacation and in the enterprise space this means that you can connect and collaborate regardless of distance.

Of course the first thing to note is that just because you can share doesn’t mean you should. This is clearly true regardless of context and in Facebook this is manifested in your privacy settings. Specifically you can choose to share posts with i) friends ii) friends of friends iii) everyone and you can even pick and choose groups or individual contacts to share with. So even if you do friend your mom, you can control what they see.

In enterprise this is manifested with roles and permissions. In the case of Facebook, the only role is friend and it’s up to the individual users to define what a friend is on a case by case basis (or by grouping them accordingly). Because of the demands of business, SmartSimple Software’s platform offers a great deal more flexibility in defining roles and access, all of which is always based on any meaningful criteria. But the concept is the same, for instance our clients are able to assign specific roles with varying permissions to their employees and extended communities alike.

Here are a few examples:
Potential Roles
Defining Features
Independent Medical Examiners
·         Administrative Staff
·         Can see everything related to scheduling and billing
·         Can see patients contact information but not medical record
·         External Health Care Associates
·         Can see medical record of clients that they are treating/assessing
·         Cannot see anything related to scheduling or billing
·         Insurance Adjusters
·         Can only access information that is directly related to a specific claim for a specific client
Grant Makers
·         Applicants
·         Can only see information relating to their requests for funding
·         Reviewers
·         Can only see applications that they are reviewing
·         Grant Managers
·         Can see all administrative information

The major benefit of creating roles and permissions is that it allows for an organization to store all data in a central place. A few years ago this type of data would be stored on designated drives where individual employees were given access.  With role based permissions the silos are not black and white all or nothing, SmartSimple’s platform allows for companies to share some of their data, to some of their community some of the time, all of which is defined by their unique context.

Tuesday, June 14, 2011

SmartSimple is excited to Welcome Farmers Mutual Insurance to the Ontario Referral Network

Established in 1895 Farmers Mutual Insurance has seen the world change many times. Being in the business for well over a century speaks directly to the company’s sustainability and adaptability. So it’s no surprise that that they are responding to changes in health care for auto insurance in Ontario by selecting SmartSimple’s Software Inc. Insurers OnRamp™ solution to manage their interactions with their network of healthcare vendors.

The Insurers OnRamp™ solution is extremely economical and designed to facilitate the communications of health claims between health care professionals and their adjusters within the Health Claims for Auto Insurance (HCAI) framework regulated by the Financial Service Commission of Ontario (FSCO).
With SmartSimple, Farmers  Mutual Insurance can eliminate the courier costs associated with the exchange of Ontario Claims Forms (OCF) while improving turnaround times.  Since this entire process occurs on SmartSimple’s network, security is never an issue. 

In welcoming Farmer’s Mutual Insurance to the SmartSimple’s Ontario Referral Network, Gary Modlin – Director of Business Development says “We are thrilled that such a respected member of the Insurance community has entrusted SmartSimple to help them achieve their visionary business goals, increase efficiencies and  reduce paper usage".

On adopting SmartSimple’s Insurers OnRamp™ Farmers’ Claims VP Ron Bouwmeister says, “Farmers’ is always looking for new and innovative ways of improving service to our insureds and becoming more efficient. SmartSimple’s OnRamp solution provides smaller insurers like Farmers’ the ability to capitalize on breakthrough technology and at the same time meet our commitment to reducing our reliance on paper”.

About Farmers Mutual Insurance
Over 100 years ago a commitment was made to our policyholders to be a successful and reliable insurance provider. We continue to live by that commitment today by ensuring that it is sewn into the core fabric of every decision that is made. As a provider of Residential, Auto, Commercial, Farm and Watercraft products we intend to offer policyholders peace of mind. With Farmers’ you can Live Life, we’ve got you covered. It’s not a tag line, it’s a promise.

About SmartSimple
SmartSimple Software Inc. is the insurance vendor management system of choice in Ontario. The Insurer OnRamp™ program is specifically designed as a low cost solution that aims to bring efficiencies and reduce costs for both insurers and independent medical examiners.

Tuesday, June 7, 2011

HCAI System Outage Sunday, June 12th 2011

We'd like to inform our insurance and medical clients on the upcoming HCAI outage.

We recently received the following message from Health Claims for Auto Insurance and have copied it verbatim for your reference.

Please be advised that a system outage is planned on Sunday, June 12th 2011 for implementing a new release in the production environment.

Please note that no changes to the HCAI PMS Toolkit assembly will be required.

System Outage Details:

The HCAI system will be unavailable starting at 2:00 a.m. (EDT) on Sunday, June 12th, 2011 and will resume active status at 8:00 p.m. (EDT) on Sunday, June 12th, 2011.

Please note that during the outage period:

The website will be unavailable.

All transactions by health care facilities using practice management software (PMS) integration should be withheld until the system has returned to active status.

HCAI system availability can be confirmed by reviewing the system status indicator found on the home page.

The HCAI Performance Meter will show as red for the duration of the outage and will be moved to green once the system has become available.