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24/5 Technical Support Is Coming

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Round the clock technical support starting on March 4As we’ve grown our international footprint with clients to support across every continent on the planet, we know that time doesn’t stop when we go to sleep. That’s why we’ve ramped up our technical support to assist our clients with any technical needs they have, at any hour.

Beginning March 4, we’re launching round-the-clock technical support 24 hours a day, 5 days a week. Our clients will have access to live support during the following hours:



GMT: 9 pm Sunday to 2 am Saturday

EST: 4 pm Sunday to 9 pm Friday

PST: 1 pm Sunday to 6 pm Friday


AEST: 8 am Monday to 1 pm Saturday 

“When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.— Mike Reid, Co-Founder of SmartSimpleWe take support seriously, which is why we’re pioneering this model as the first in our industry. We’re…

SmartSimple Business Strategy Service

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Introducing: SmartSimple Business Strategy ServiceGet your answers and solutions faster We want to make sure you’re maximizing the powerful functionality of your SmartSimple software, which is why we’re launching our complimentary SmartSimple Business Strategy services — for those times you have questions that require more than just technical troubleshooting.

Thinking of adding a component to your platform that sends out automatic notifications alerting and updating your grantees where they are in the grant application process? Want to impress your boss by improving your foundation’s impact reports at your next presentation? We can help you every step of the way.

Think of this like our white glove concierge service to your platform’s needs. We’ll help you get the resources you need to make sure your platform is future-proof and scalable to your new technological advancements.

“The SmartSimple Business Strategy service is like an operator of sorts who can talk with you about your concern…

SmartSimple and CAF America form partnership to enhance international grantmaking and CSR programs

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We’re excited to announce our partnership with CAF America, a global leader in domestic and cross-border grantmaking, to provide a full service, end-to-end solution for SmartSimple’s corporate enterprise and community foundation clients.

Our collaboration joins SmartSimple’s leading-edge workplace giving and grants management software with CAF America’s expertise in charity vetting and advisory services. Together, this solution creates a completely integrated client platform and experience. From workplace giving, campaign management, charity vetting, to donation and grant payment processing, this partnership offers a one-stop shop service that handles every backend function of your foundation.


Now, here’s a breakdown of the benefits

What SmartSimple clients will get from this partnership:

SmartSimple Donor Advised Funds hosted by CAF AmericaTax receipt at the time the donation is made CAF America’s enhanced Anti-Money Laundering and Counter-Terrorist Financing (AML & CTF) protocol Enh…

SmartSimple January 2018 Community Newsletter

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Welcome to another year with SmartSimple!

In this year's kick-off newsletter, we would like to start with some words from our co-founders Mike Reid and Keith Yau. Their message will provide you with a snapshot of our achievements in 2017 and how we will be positioning our development efforts this year. Also, we will be sharing some results from the recent Community Engagement Survey and our brand new approach to delivering webinars.


A Message from Mike and Keith
Happy New Year, SmartSimple Community!

Every new year brings a renewed sense of hope and optimism.
At SmartSimple, our optimism is driven by our theme for the year: Future-Proof.
So why future-proof?

In 2017, our strategic theme was Efficiency. With efficiency in mind in everything we do,
we have achieved the following:


192% user growth - Over 115,000 individual users/month as of December 2017 vs 60,000 individual users/month in 2016 New global markets: Opened up the APAC market with our first client in Australia Next-level learn…

SmartSimple November 2017 Upgrade Highlights

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The November upgrade demonstrates our continued focus on improved usability with enhancements designed to offer an even more intuitive user interface. These latest changes have led to visual updates to the look of your system, easier configuration options, greater searching capability, and a new security summary feature.
User Experience:

Interface Enhancements We’ve done some considerable work to simplify navigation and enhance functionality of the platform to deliver a more intuitive user experience. Specifically, we’ve improved the layout of record pages to make better use of screen real estate. We’ve also focused on making it easier to find the information you need to complete your work easier.

Watch the video below for complete details on the new left navigation, application tabs, and profile cards:


Security:

New System Security Summary Page Quickly access and review the security of your system anytime. This valuable feature will highlight the most important features you should be aware…

The Reviews Are In: 2 Thumbs Up for SmartSimple ELEVATE

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SmartSimple’s 2017 annual conference was the largest in the company’s historyWith over a hundred of our friends, partners, and colleagues, SmartSimple hosted the first ever ELEVATE conference down in sunny Los Angeles (November 1-2). ELEVATE is a new event that evolved from the previous community conferences that SmartSimple hosted twice a year in Toronto and Chicago.

“ELEVATE is a reflection of the ongoing maturation of SmartSimple as a company. We’ve seen some rapid growth over the last few years, and we wanted to deliver a memorable conference experience for our clients, new and old alike,” Says Mike Reid, Co-founder and COO of SmartSimple.

From early morning walks on the Venice beach boardwalk to watch the sunrise, to a Lego-inspired collaboration exercise, the conference was high energy from start to finish.

Client demos from JDRF and The Coca-Cola Foundation offered attendees a unique chance to see what their peers are doing with their systems, while members of the Irving Harris …