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Bridging Technology and Empathy: Why Support Needs To Be A Priority

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SmartSimple Product Business Analyst, Sharon Courtney guest writes about the intersection of technology meeting empathy and how support plays a critical role.
Where do technology and empathy meet? How do you build a culture of trust using software solutions with your clients? We’ll be discussing how we use this question as a driving and guiding force in how we approach our support services. At our core, SmartSimple is a software company that creates technological solutions for human connection. An innate part of our DNA is to build relationships with the clients we collaborate with — to bridge technology in a dynamic, empathetic world. To understand this, we first have to examine what both technology and empathy mean to us. Empathy can take two forms: cognitive and effective. Cognitive empathy, also known as perspective taking, can include the ability to sense the emotions of others, imagine what they may be thinking or feeling. From a support perspective, affective empathy would mean…

How To Make Your Website Forms GDPR-Compliant

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Are your website forms GDPR-compliant? Make sure your data collection processes are ready for the upcoming EU legislation with this checklist. The General Data Protection Regulation (GDPR) is fast-approaching on May 25, 2018, and it’s imperative to make sure all of your services and processes are compliant. If you haven’t heard about the GDPR yet, get acquainted here and see if and how you are affected by the new legislation.
Your web page forms are usually the first point of contact and the place where most personal data is collected. Therefore, it’s vital that web page forms are GDPR-compliant every step of the of the way from collection to reporting. We’ve created a checklist of best practices to help you make your website forms GDPR-compliant. 1. Data Start by specifying what kind of data you want, why you want it, and how it’s presented when you collect it. Define what data you will be collecting List out all of the questions you’re going to ask in your website form When designi…

3 Ways To Simplify the Tracking of Your Research Funding Outcomes

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The research you fund is only as good as the outcomes it generates. Funders have to make the process of reporting easy for researchers so they can give you the metrics you need while not sacrificing their important research time. Tracking and measuring the impact of funding can leave researchers and funders alike misaligned and out of sync, which in turn, leaves everyone isolated and in the dark. Even when there are outcomes to be tracked, gathering the data and efficiently reporting it is a different story. Based on a global 2016 survey, 36% of researchers felt they would benefit from improved systems for tracking impact. Quality data reporting, in turn, dramatically influences the confidence of their funders, i.e., you. Here are three ways you can simplify your impact reporting process Separate your key metrics into easy to access activity categories

When reporting metrics and outcomes, there’s a delicate balance between what the researcher has to do and what the funding staff needs…

How the SickKids Foundation Elevated Their Grant Funding Impact

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The SickKids Foundation’s National Grants Team had big organizational challenges in their grants management system. Their small number of dedicated program staff were inundated with a burdensome, outdated grant application process, and the data they pulled from templates yielded incomplete data that limited impact reporting. SmartSimple assisted them in updating their entire application process in one centralized location. Their new grants management system enabled them to work more efficiently and provided them with in-depth and powerful tracking and reporting capabilities that gave more insight into their grant researcher work and community impact.

About the SickKids Foundation
As a leader in the not-for-profit sector, SickKids Foundation raises funds on behalf of The Hospital for Sick Children - one of the world’s foremost paediatric health-care institutions. SickKids Foundation is the largest charitable funder of child health research, learning and care in Canada. Established in 1…

How Machine Learning Can Help Grants Management

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Machine Learning and Artificial Intelligence are rapidly enhancing how we work, but what does this mean for the granting world? Below are 3 different examples of how it applies.Machine Learning might sound like a concept you'd read in a sci-fi novel taking place in the distant future, but it's something very present in our daily lives. And you've definitely interacted with some form of it, probably even today. From your Recommended movie section on Netflix, to self-driving cars, Machine Learning is quickly becoming a tool that enables projects and businesses make more effective and impactful decisions in their processes and strategies in effort to connect with their audiences in the most appropriate way. When it comes to the granting world, Machine Learning can create a major shift in the landscape as we know it. Machine Learning can enable any grants foundation to look at their past giving to assist in achieving better giving outcomes in the future.
Learn about SmartSimpl…

How to Prepare for the General Data Protection Regulation (GDPR)

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The General Data Protection Regulation (GDPR) is fast approaching and officially enacted on May 25, 2018, in Europe, and it will have a critical impact on organizations around the globe which can even include bankruptcy. GDPR is a European Union legislation that is designed to protect the fundamental rights of citizens and their personal data. This law ensures not only that people know where their private data is kept, but keeps organisations accountable and transparent with their practices. This new regulation not only shifts the standards for how organizations store data, it changes how they relate with data in general. At SmartSimple, we want to help you not only be informed about GDPR, but be confidently compliant with it so that your organization is ready and safe from heavy consequences. This is why we’ve broken down the different elements into our S.I.M.P.L.E model and providing real, practical strategies to comply with the upcoming regulation. Read on and be ready. We are here…

10 Things You Need To Know About GDPR

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At this point, you’ve probably heard the widespread chatter about the upcoming impact of GDPR, and for good reason. While this new regulation has been enacted by the EU, it will affect how organizations engage with data on a global level. GDPR is a looming presence in large part because of the prohibitive fines for non-compliance (see below). With only a few weeks before it takes effect, many organizations are left trying to understand the legislation, its scope, and how to prepare for it. We want to help you not only understand the nuances of the GDPR legislation but be confidently compliant with it. This is why we’ve broken down the different elements of the new law in our latest GDPR Workbook. The guide is structured around a set of self-assessment questions designed to help you evaluate your preparedness for compliance with the law. 
DOWNLOAD OUR GDPR SELF-ASSESSMENT WORKBOOK
To get you started, here are 10 important things you need to know about GDPR

1. What is the General Data Pro…