SmartSimple’s New Support Portal - Launching February

SmartSimple is excited to introduce our new Support Portal. It’s a cleaner interface that’s not only easier to use, it’s easier on the eyes.


Requesting Support 



















To submit your request, click ‘New Ticket’ at the top left side of your portal screen. From there, fill out the Online Support Request form and click ‘Save’ at the bottom. You will receive an email to confirm that your ticket has been submitted to our Support team.

Wiki 
Directly below ‘New Ticket’ you’ll find a button that links the SmartSimple Wiki. We’ve added this button to provide you with an alternative method of resolving your query. Our Wiki acts a reference guide for all aspects of your SmartSimple system, including Global Settings, UTAs and new features.

Messages 
Messages are an essential part of communicating with you, the client. You can create a note within your ticket for the Support team to see. Simply click ‘New Notes’ under the Notes panel on the right side of your ticket page.

Additionally, the Support team can create new notes in response to yours. You will automatically receive an email any time a new note is added to your ticket.

Support Status 

















Once you have submitted a ticket, you can review it at any time to check the Status or Resolution fields. Select the 'Open Tickets' tab to display your in-progress tickets. You can also attach files (e.g., screenshots) to your ticket to expedite the support process.

If you have further questions about SmartSimple’s new Support Portal, please don’t hesitate to contact us at support@smartsimple.com.

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